Progressive Reviews
Progressive has an overall rating of 1.1 based on 68 reviews. Customer feedback on Progressive is mixed: Progressive reviewers highlight positive aspects like competitive pricing, user-friendly website, responsive customer service and easy claims process, which strongly appeal to budget-conscious consumers, tech-savvy individuals, and those seeking reliable insurance solutions. However, Progressive is often criticized for its limited coverage options, occasional customer service wait times, higher premiums for some drivers and complex policy details.
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All Progressive Reviews (68)
hello_dana055
May 17, 2026
"Rude and unhelpful service"
I called Progressive because I needed some help, but the whole thing felt way more frustrating than it should have been. The rep sounded annoyed from the start, kept cutting me off, and only gave short answers. I kept thinking, why is this so complicated? Definitely not the kind of customer service I was expecting
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robertnicholson9511
May 16, 2026
"I went on progressive.com because the discounts..."
I went on progressive.com because the discounts they kept promoting sounded good, but once I actually started getting a quote, most of them either didn’t apply or barely made a difference. It felt like they were just using the discount talk to get me to fill out all the forms.
Even with the safe driver and bundling options, the price still came out higher than what I already have. Maybe it works out for other people, but if the savings aren’t real, I’m not going to waste my time, I’ll just stay with my current company or look somewhere else
Even with the safe driver and bundling options, the price still came out higher than what I already have. Maybe it works out for other people, but if the savings aren’t real, I’m not going to waste my time, I’ll just stay with my current company or look somewhere else
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James_lew89
April 24, 2026
"Confusing billing experience"
My payment showed as paid on my end, so I figured everything was fine. Then I still got hit with a late fee, which felt really frustrating and unfair. I reached out to support hoping they could clear it up, but they weren’t much help. To me, the billing system just feels messy and unreliable.
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suzanneperkins5997
April 22, 2026
"This dumb app is such a pain"
This app is a total clown show. Every time I try to pay, it freezes on me and just sits there like a useless brick. Super frustrating
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mike1986
April 22, 2026
"Canceling turned into a hassle"
I tried to cancel before my renewal date, but I still ended up getting charged anyway. it’s not even about that as much as the runaround afterward. I had to call twice, and nobody could give me a straight answer about what happened or how it would be fixed. The whole process was way more frustrating than it needed to be
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JamesMorales_70
April 12, 2026
"Still Waiting for Clarity"
The claim process has been really frustrating. I expected at least some kind of clear update by now, but I’m still left without an answer. It’s made me realize how much communication matters when you’re already dealing with a stressful situation...
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hello_michael802
March 27, 2026
"Bill keeps creeping up"
My rate went up again for, like, no clear reason. I haven’t had any claims or tickets or anything, so it just feels kind of unfair.
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charles_Shabazz83
March 09, 2026
"Roadside help only works when it wants to"
This was a mess. I needed roadside help and ended up waiting for hours with no real update and no one actually showing up to help. It feels like the service works when it wants to, and when you really need it, you’re just stuck there hoping someone responds.
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rickieherring7922
January 23, 2026
"The website just didn’t feel easy to use"
I don’t know, my first instinct was that the site felt really confusing. I kept clicking around expecting things to be in obvious places, but I couldn’t find what I needed easily. It just didn’t feel intuitive to navigate
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Andy-moore
December 27, 2025
"Customer service really does take forever, right?"
I reached out to progressive over what I thought was a simple billing question, it ended up being way more frustrating than it should have been.
I was on hold for what felt like forever, then got bounced around to different people like no one was totally sure who could actually help. I tried the chat too, but that wasn’t much better, slow responses and mostly generic answers.
Maybe I’m expecting too much, but for what I’m paying, it feels like getting a clear answer shouldn’t be this hard. I still don’t really feel like my issue was handled properly
I was on hold for what felt like forever, then got bounced around to different people like no one was totally sure who could actually help. I tried the chat too, but that wasn’t much better, slow responses and mostly generic answers.
Maybe I’m expecting too much, but for what I’m paying, it feels like getting a clear answer shouldn’t be this hard. I still don’t really feel like my issue was handled properly
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Darlene-renee
December 24, 2025
"I’ve been with Progressive for a while..."
I’ve been with Progressive for a while and the service has been fine overall, but my premium just keeps going up. I haven’t had any accidents or tickets, so it’s frustrating to see the bill increase again. What confused me even more is the website makes it seem like you can save or that rates are based on your driving, but my price still went up anyway. At this point, it’s getting hard to justify staying when I’m seeing cheaper quotes elsewhere. Not a terrible company, but the pricing is really starting to annoy me.
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ritavanschoick8538
December 22, 2025
"Quote ended up way higher"
Got a quote on progressive.com and thought it seemed reasonable at first. Went to finish everything up and suddenly the price jumped a lot. Didn’t really change anything on my end, so it felt misleading. Kind of a waste of time, honestly
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Fred_glasby78
December 18, 2025
"Felt limited right away"
I tried setting up a policy, my first reaction was that the coverage choices were way too limited. Maybe I judged it fast, but it just didn’t feel like they had the options I actually needed. It got frustrating quickly.
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Progressive Q&A
How readily available is customer service at Progressive?
ticklishpeacock430
August 23, 2022
“It really varies based on the specific questions you have. From my personal experience, you may have to be transferred multiple times until you happen to find someone who can assist you. It might be worth considering looking for assistance from a different company.”
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